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FREQUENTLY ASKED QUESTIONS

Car Features and Amenities FAQs

Yes, all our vehicles are equipped with the latest GPS navigation systems to ensure efficient and timely travel.

Absolutely. We can provide child safety seats upon request. Please inform us of the age and weight of the child when booking so we can provide the appropriate seat.

Yes, many of our vehicles are equipped with Wi-Fi. Please specify this as a requirement when you make your booking, and we will ensure a Wi-Fi-enabled vehicle is provided.

Indeed, all our vehicles have advanced climate control systems to ensure your comfort in all weather conditions.

We welcome pets in some of our vehicles, but this must be arranged in advance. Please let us know when booking if you plan to travel with a pet.

For VIP clients requiring additional security, we offer vehicles with bulletproof glass and reinforced bodywork. Please request this feature when booking.

Yes, we have several bilingual drivers on our team. Please specify the language requirement when booking, and we will do our best to accommodate your request.

Absolutely. Our vehicles are equipped with auxiliary input and Bluetooth connectivity, allowing you to play music from your personal devices.

Our luxury vehicles vary: Rolls-Royce, Bentley, Mercedes-Benz S-class, BMW 7 series, and Range Rover can accommodate 2 large suitcases and 2-4 smaller bags. The Lexus fits 1 large and 2 smaller bags. The Mercedes V-Class can carry 7 large and 4-5 smaller bags, while our luxury minibuses can handle 10 large suitcases and 16 smaller bags.

Yes, all cars are equipped with a radio and CD player. Some cars also offer DVD and WiFi. Let us know your preferences when you book.

Definitely. We provide bottled water free of charge for all our clients.

Excluding our classic collection, our vehicles are typically no more than 3 years old.

Our cars are strictly non-smoking, but we are happy to accommodate smoke breaks upon request.

Yes, our cars are equipped with chargers for Blackberries, iPhones, and various other smartphones.

While we provide water in all our vehicles, eating inside the cars is not permitted.

Certainly. Our fleet mainly consists of black and silver cars, but we do offer a selection of other colors.

General and Reservation FAQs

Yes, changes to your booking can be made up to 24 hours before the journey. Please contact us as soon as possible to make any adjustments.

We have a strict lost and found policy. If you leave something in one of our vehicles, please contact us immediately. We will make every effort to locate and return your item.

Yes, our services are available 24 hours a day, 7 days a week, including holidays.

We welcome and value your feedback. You can provide feedback via our website, google business profile, by email, or over the phone after your journey.

Yes, we offer full-day and multi-day bookings. Please contact us for a customized quote based on your specific requirements.

We accept various payment methods including major credit cards, bank transfers, Cash and for registered clients, invoicing is also available.

Yes, we provide tailored services for special events including weddings, corporate events, and other occasions. We can accommodate specific requests to make your event memorable.

Client privacy is of utmost importance to us. All our chauffeurs adhere to strict confidentiality agreements to ensure your privacy is maintained throughout your journey.

You can book over the phone at +44 20 3918 1515 or make a secure online booking.

While we can accommodate bookings made an hour prior to the journey, we recommend booking as early as possible, especially during busy periods.

Absolutely.

Certainly, your chauffeur has the option to notify you by call or SMS, or alternatively, they can wait with a name-board inside the vehicle or ring your doorbell. Please let us know your preference when you book.

Yes, we provide baby and child seats upon request at no extra cost. However, you will need to install these yourself as per legal requirements.

Yes, we offer business account setups. Billing can be arranged per trip or monthly. For further details, please get in touch with our office.

Indeed.

Vehicle and Price FAQs

No, there are no hidden fees. All potential charges, such as parking and tolls, are communicated upfront.

For long-distance trips, pricing is based on distance and the type of vehicle selected. We offer fixed rates for common destinations, and bespoke quotes can be provided for specific requirements.

Yes, you can request a specific vehicle model, subject to availability. This may affect the price, depending on the model chosen.

Cancellations made within 24 hours of the booking time may incur a fee. Please refer to our cancellation policy for detailed information.

Yes, we offer corporate accounts which come with special pricing and priority booking services. Please contact us for more information.

Generally, there are no additional charges for extra passengers or luggage, as long as they fit within the capacity of the booked vehicle.

Additional stops can be accommodated. Please inform us at the time of booking. There may be an additional charge depending on the distance and time involved.

The only days we charge extra are on Christmas Day and New Year’s Day.

Each vehicle is cleaned daily and undergoes regular comprehensive valeting.

Our foremost concern is safety. Our vehicles undergo biannual MOTs and are serviced according to the manufacturer’s guidelines for each specific model. Additionally, our chauffeurs are responsible for daily checks of oil, coolants, and tyre pressures.

Indeed, we offer discounts for regular bookings and multiple car hires. For more details, please consult with our team.

Yes, they are always available.

You can know the pricing for each car by filling our booking form on the website or calling call us directly ‎+44 20 3918 1515 .

Yes, our rates are inclusive of any congestion charge fees.

VAT is additional, charged at a standard rate of 20%.

Airport FAQs

Absolutely. We keep track of all flights, ensuring your chauffeur is there even if your flight arrives ahead of schedule.

Once you’ve passed through customs, look for your chauffeur who will be holding a sign with your name. If you’ve provided a mobile number, you’ll receive a text just before your flight lands. If you’re unable to locate your chauffeur, please call us at +44 20 3918 1515 or use the number provided in your booking confirmation. Remember not to leave the terminal until you’ve met with your chauffeur.

Should your flight details change, notify us by phone or email, and we will adjust your booking accordingly.

In case of a significant delay, please contact us via email or phone. Stay in communication until we receive your new flight details.

The journey from Heathrow to Central London typically takes around 60 minutes, and from Gatwick, it’s about 80 minutes, depending on traffic and the time of day.

We monitor flight timings and plan to arrive 30 minutes after your flight lands to minimize waiting time. If you face further delays, like at Customs, we charge waiting time at an hourly rate (divided into 15-minute segments), which varies based on the vehicle type.

We monitor flight times and adjust pickups accordingly. There’s no charge for waiting due to flight delays.

Yes, we provide services to all terminals. Please provide your flight details and terminal information for a seamless pickup.

Yes, we can drop you off at your preferred entrance. However, due to airport regulations, we may not be able to drop you directly at the airline gate.

Airport parking fees are calculated based on the actual time spent in the airport parking lot and will be added to your bill at cost.

There is no additional charge for airport pickups. However, any airport-imposed fees will be included in your final bill.

Yes, our chauffeurs can assist with your luggage at the airport, from the baggage claim area to the vehicle.

 

 

It’s advised to arrive 2-3 hours before your flight for international departures, and check with your airline for domestic flights.

The fare doesn’t include parking and toll charges. These will be added to your final bill at cost price.

 

Wedding FAQs

Yes, you are welcome to decorate the cars with flowers, ribbons, or other decorations. However, we ask that the decorations be easily removable and not cause any damage to the vehicle. If you’d prefer, we can also arrange for professional decoration of the cars for an additional fee.

Absolutely, all our wedding cars are provided with a professional chauffeur. Our drivers are experienced, well-dressed, and knowledgeable about the best routes, ensuring a smooth and stylish arrival at your destinations.

We have a diverse fleet of wedding cars, including classic, vintage, and modern luxury vehicles in various colors. While we do our best to accommodate specific requests, this is subject to availability. We recommend booking early to ensure you get the car and color of your choice.

We advise booking your wedding transportation as early as possible, ideally at least six months in advance. This ensures a better chance of getting your preferred vehicles and allows ample time for any specific arrangements or customization.

In the rare event of a breakdown or any issue with the car, we have a contingency plan in place. We always have backup vehicles and drivers on standby to ensure there is no disruption to your schedule.

Our wedding car hire charges are all-inclusive, covering the vehicle, chauffeur, fuel, and insurance. Any additional charges, such as for extra decoration, additional time beyond the booked duration, or specific customization requests, will be clearly communicated and agreed upon in advance.

Certainly, we offer this service at an extra charge. For cost savings, you might consider selecting a different vehicle for this part of the journey.

Our wedding car service is hired on a time basis, meaning the cars are at your disposal for the entire duration of your wedding. This includes availability for photographs, multiple trips for wedding guests, or any other assistance needed. If extra time is needed beyond the booked duration, we typically accommodate this at a prorated hourly charge, broken down into 15-minute increments.

Chauffeurs Related FAQs

Yes, our chauffeurs are well-versed in local geography and can navigate alternative routes to avoid traffic delays.

Yes, all our chauffeurs undergo rigorous defensive driving training to ensure the highest level of safety.

Certainly. Our chauffeurs are knowledgeable about local attractions, restaurants, and venues, and are happy to provide recommendations.

Yes, if you prefer a specific chauffeur, let us know during your booking, and we will do our best to accommodate your request, subject to availability.

Our chauffeurs are carefully selected based on experience and undergo extensive background checks to ensure reliability and professionalism.

Yes, our chauffeurs are trained in first aid and emergency response procedures, ensuring they can handle any situation calmly and effectively.

Yes, we strive to accommodate special requests including preferred routes or making stops along the way. Please communicate your needs at the time of booking.

While tipping is not mandatory, it is appreciated for exceptional service. A typical gratuity is around 10-15% of the ride cost, but it’s entirely at your discretion.

Yes, we can drop you off at your preferred entrance. However, due to airport regulations, we may not be able to drop you directly at the airline gate.

Yes, the chauffeur will always be available to assist with your luggage.

Our chauffeurs are always dressed professionally in dark suits, shirts, and ti

No, our chauffeurs strictly adhere to all speed limits.

Our chauffeurs are courteous and will engage in conversation only if initiated by the passenger.

No, our chauffeurs strictly comply with laws prohibiting mobile phone use while driving.

Our chauffeur prioritizes safety, adhering to road conditions and legal speed limits for a smooth journey.

Definitely. All our chauffeurs are bound by confidentiality agreements to ensure your privacy.

Certainly. Our chauffeurs are always ready to assist with doors, enhancing both courtesy and safety.

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Phone: ‎+44 20 3918 1515

Email: Contact@myblc.co.uk

Copyright © 2024 Bespoke London Chauffeurs

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