Who We Are?
Our Mission
Our mission is to redefine luxury transportation. We are dedicated to providing bespoke chauffeur services that consistently surpass our clients’ expectations. With a commitment to unparalleled excellence, we set new standards in the industry by delivering personalized, top-tier experiences that cater to every unique need. Our core values revolve around elevating every journey, ensuring our clients travel in style, comfort, and complete satisfaction. Attention to detail, professionalism, and a customer-centric approach are the cornerstones of our service, making each ride an unforgettable experience.
At the heart of our mission is a commitment to becoming your trusted partner for all your transportation needs. We aim to deliver unrivaled quality, flexibility, and customer care, ensuring you can always rely on us. Our overarching goal is to transform your transportation experience, turning each ride into an unforgettable and personalized journey. Whether it’s for business or leisure, we are here to make your travel dreams a reality, offering bespoke chauffeur services that cater to your every desire and deliver the pinnacle of luxury.
Why Choose US?
At Bespoke London Chauffeurs, we take pride in offering bespoke services, tailoring every aspect of your experience to match your unique preferences. Our team of professional and experienced chauffeurs, ensures your journey is not only safe but also exceptionally smooth. Travel in style with our luxury fleet, promising a comfortable and stylish ride, while our unwavering reliability ensures a service you can trust.
Your comfort and satisfaction are our highest priorities. Our commitment to privacy and comfort ensures that you can relax and enjoy your journey in a setting that suits your preferences. At Bespoke London Chauffeurs, we make sure every aspect of your ride embodies the luxury and quality that you deserve.
Our Core Values
Our core values encompass integrity, a focus on customer needs, safety, adaptability, and value. These principles guide us to prioritize excellence and client satisfaction in everything we do.
- Conducting ourselves with the utmost integrity, courtesy, and reliability
- Placing our clients' needs and preferences at the forefront of our operations
- Prioritizing the well-being and security of our clients and employees
- Adapting to changing client needs and market dynamics
- Delivering value for our clients without compromising quality
Terms & Conditions
Payment and Deposits
- All prices are exclusive of VAT, charged at 20%.
- A minimum 30% deposit is required for all bookings. Full payment is due 28 days before the date of service.
- Any variations to the original booking, such as additional waiting time, extra hours, parking fees, additional stops, or address changes, will automatically be charged to the credit card provided at the time of booking.
- The charge on your credit card statement will appear as Bespoke London Chauffeurs Ltd.
Cancellation and Refund Policy
- If a booking is cancelled by the customer within two weeks of the start of the hire period, 50% of all monies paid will be non-refundable.
- If a booking is cancelled by the customer within one week of the start of the hire period, 100% of all monies paid will be non-refundable.
- For wedding bookings, if cancelled within one month, the deposit will be non-refundable. If cancelled within two weeks, the full hire amount will be charged.
- For multiple vehicle bookings for major social or corporate events, cancellations within five days of the hire period will result in 100% of all monies paid being non-refundable.
- If the customer fails to appear at the designated pick-up point and time, all monies paid will be non-refundable.
Terms and Conditions
- Bespoke London Chauffeurs requires a minimum of 12 hours’ notice for any online bookings.
For bookings with less than 12 hours’ notice, please call our helpline at +44 20 3918 1515. - While we always strive to ensure our chauffeurs are punctual, Bespoke London Chauffeurs cannot accept responsibility for delays caused by circumstances beyond our control.
- Our chauffeurs drive at safe and sensible speeds in accordance with road conditions, traffic, and legal speed limits.
- Clients are responsible for any damage they cause to the interior or exterior of the vehicle and will be billed for repair or valeting costs, as well as any loss of earnings resulting from the vehicle being off the road.
- Occasionally, we may provide subcontracted vehicles.
- By providing your email address, you consent to Bespoke London Chauffeurs Ltd contacting you via email. We will never share your email address with third parties.
- We reserve the right to change your vehicle or chauffeur if necessary.
- Every effort will be made by Bespoke London Chauffeurs Ltd to ensure that our vehicles or subcontractors’ vehicles arrive on time.
- Our chauffeurs will take the most suitable route on the day unless instructed otherwise by the customer at the time of booking.
- Bespoke London Chauffeurs Ltd and all subcontracted vehicles are fully insured for passenger and third-party claims. However, customer property is carried entirely at the owner’s risk, and Bespoke London Chauffeurs Ltd will not be liable for any loss or damage to such property.
- We maintain a record of lost property and will make every effort to return lost items found in our vehicles to their owners.
- Bespoke London Chauffeurs Ltd and its chauffeurs reserve the right to refuse service to any passenger deemed to be under the influence of alcohol or drugs, or whose behaviour poses a threat to the chauffeur, the vehicle, or other passengers.
- All our vehicles operate under a strict non-smoking policy.
- Online quotations do not include public and bank holidays such as Christmas Day or New Year’s Eve.
Christmas Day, Boxing Day, and New Year’s Day: 100% surcharge applies.
All other Bank Holidays: 25% surcharge applies.
- Major events such as Wimbledon and Ascot are subject to premium rates; therefore, online bookings for these events may not be valid.
- Nothing in these terms and conditions affects your statutory rights.
Privacy Policy
Bespoke London Chauffeurs Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This policy outlines how we collect, use, and store your personal data. Please read it carefully to understand our practices.
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Bespoke London Chauffeurs Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
1. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process:
Information provided by you via phone, our website (www.myblc.co.uk), email, or other correspondence.
Information provided when making bookings, submitting complaints, or providing feedback.
Records of correspondence, including any recorded telephone calls.
Transaction and booking details.
Data on visits to our website or app (if applicable).
2. IP ADDRESSES AND DEVICE INFORMATION
We may collect:
Information about your computer or device (e.g., IP address, browser, operating system) for system administration and analytics.
Location data if you use location-enabled services (with your consent, which can be withdrawn at any time).
3. COOKIES
Our website uses cookies to distinguish you from other users and improve your experience.
By continuing to browse our site, you consent to our use of cookies. More details can be found in our Cookie Policy.
4. WHERE WE STORE YOUR PERSONAL DATA
Your data may be stored or processed outside the European Economic Area (EEA). By submitting your data, you consent to this transfer, storage, or processing.
We take all reasonable steps to ensure your information is handled securely.
All payment transactions are encrypted. You are responsible for keeping any account passwords confidential.
5. USES MADE OF THE INFORMATION
We use your data to:
Fulfil your bookings and related obligations.
Share details with third-party partners when required to deliver services.
Provide updates, offers, and information related to our services (with your consent).
Notify you of any changes to our services.
Existing customers may receive communications about similar services.
New customers will only receive such communications if they have opted in.
6. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information:
To members of our company group or approved subcontractors.
If required by law or to enforce our terms.
To protect the rights, property, or safety of Bespoke London Chauffeurs, our customers, or others.
In the event of a business sale or acquisition, customer data may be transferred as part of the transaction.
7. YOUR RIGHTS
You have the right to request that your personal data not be used for marketing purposes.
You can exercise this right by contacting info@myblc.co.uk.
8. ACCESS TO INFORMATION
Under the Act, you may request access to the personal information we hold about you.
A small administrative fee of £15 may apply.
9. CHANGES TO OUR PRIVACY POLICY
Any updates to our privacy policy will be published on this page.
10. CONTACT
Questions, comments and requests regarding this privacy policy should be addressed either in writing to the Bespoke London Chauffeurs of 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ or via email to info@myblc.co.uk
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if Bespoke London Chauffeurs or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and/or any other agreements; or to protect the rights, property, or safety of Bespoke London Chauffeurs, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.